By accessing or using the Clarity Workflow platform ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Platform on behalf of a firm or organisation ("Firm"), you represent that you have authority to bind that Firm to these Terms, and references to "you" include both you personally and the Firm.

The firm owner (the person who holds the Owner role in the Platform) accepts these Terms on behalf of all users within the Firm. It is the firm owner's responsibility to ensure all users within the Firm are aware of and comply with these Terms.

If you do not agree to these Terms, you must not use the Platform.

Clarity Workflow is a practice management platform purpose-built for Australian insolvency practitioners. It provides four core features:

• Workflow Manager — checklist and task management for insolvency appointments with automatic deadline calculation
• Client Database — structured storage of client and matter variables, encrypted at rest
• Document Creator — automated population of Word document templates using client variables
• Bank Statement Analysis — analysis of uploaded bank statements (PDF, CSV, OFX, QIF) using OCR and AI-assisted processing

We reserve the right to modify, suspend, or discontinue any feature of the Platform with reasonable notice. We will not make material changes that reduce the core functionality available to paying customers without giving at least 30 days' notice.

Access to the Platform is by invitation only. Accounts are created by firm owners or administrators who send an invitation to specific email addresses. You may not create an account without a valid invitation.

• You must provide accurate, current, and complete information when creating your account
• You are responsible for maintaining the confidentiality of your login credentials
• You must not share your login credentials with any other person
• You must notify us immediately at admin@clarityworkflow.com if you believe your account has been compromised
• The firm owner is responsible for the conduct of all users within their Firm on the Platform

We strongly recommend enabling multi-factor authentication (MFA) on all accounts. In certain security configurations, MFA may be required by your firm's administrator.

You agree to use the Platform only for lawful purposes in connection with legitimate insolvency or professional services practice. You must not:

• Upload data you are not authorised to hold or process under applicable law (including the Privacy Act 1988)
• Use the Platform to store, process, or transmit data relating to individuals without a lawful basis for doing so
• Attempt to gain unauthorised access to any part of the Platform, including other firms' data
• Use automated tools, bots, or scripts to access the Platform in a way that places unreasonable load on the infrastructure
• Reverse-engineer, decompile, or attempt to extract the source code of the Platform
• Impersonate another user or misrepresent your identity or affiliation
• Upload files containing malicious code, viruses, or other harmful material
• Resell or sublicense access to the Platform to third parties without our written consent

We reserve the right to suspend or terminate accounts where we reasonably believe these terms have been breached, without prior notice where immediate action is necessary to protect other users or the integrity of the Platform.

All data that you or your Firm uploads to the Platform — including client information, bank statements, documents, workflow data, and custom variables — remains the property of your Firm at all times.

• We do not claim any ownership of your data
• We hold your data solely as a data processor, as described in our Data Processing Agreement
• We will not access your data except for the purposes of operating the Platform, providing support at your request, or as required by law
• We will not sell, share, or disclose your data to third parties except as described in our Privacy Policy

You are responsible for ensuring that you have the necessary rights, consents, and authorisations to upload and process the data you store in the Platform, particularly personal information of third parties such as creditors, directors, and debtors.

The Platform — including its software, architecture, design, system workflow templates, default variable templates, and documentation — is the intellectual property of Clarity Workflow and is protected by applicable Australian and international intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable licence to use the Platform for the purposes described in these Terms while your subscription is active
• Firm-created templates, workflows, and variable configurations are owned by your Firm
• System-provided templates (marked as system templates in the Platform) remain the intellectual property of Clarity Workflow; your Firm may copy and customise them for your own use, but may not redistribute them
• You must not copy, reproduce, or create derivative works from the Platform's software or interface design

Free Trial

New firm accounts begin with a 14-day free trial. No credit card is required to start a trial. During the trial period, you have full access to all Platform features. At the end of the trial period, a subscription is required to continue using the Platform. Your data is preserved after the trial ends and remains accessible once you subscribe.

Subscription Plans

Paid subscriptions are available on the following plans, as described on the Pricing page:

• Starter — $99 AUD per month, 1 seat
• Team — $299 AUD per month, up to 5 seats
• Professional — Custom pricing for unlimited seats; contact us to discuss

Subscriptions are billed on a per-firm basis. Billing is managed through our payment processor (Stripe). All prices are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated.

Changes and Cancellation

• You may upgrade or downgrade your plan at any time. Changes take effect at the start of the next billing period
• You may cancel your subscription at any time through the billing settings in the Platform
• On cancellation, your subscription remains active until the end of the current paid period. Your data is preserved for 30 days after cancellation, then permanently deleted unless you reactivate
• Monthly subscriptions are non-refundable once the billing period has commenced, except where required by the Australian Consumer Law

To the maximum extent permitted by law:

• The Platform is provided "as is" without warranties of any kind, express or implied. We do not warrant that the Platform will be error-free, uninterrupted, or suitable for any particular purpose
• We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, including loss of data, loss of revenue, or loss of business
• Our maximum aggregate liability to you for any claim arising from your use of the Platform is limited to the subscription fees you have paid to us in the three months preceding the claim
• Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be limited by law

Nothing in these Terms is intended to exclude or limit any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), including consumer guarantees.

Termination by you

You may terminate your account at any time by cancelling your subscription through the Platform's billing settings or by contacting us at admin@clarityworkflow.com. If you are the firm owner, termination affects all users within your Firm.

Termination by us

We may suspend or terminate your account if:

• You materially breach these Terms and fail to remedy the breach within 14 days of notice
• Your subscription payment fails and is not remedied within 7 days
• We are required to do so by law or regulatory authority
• We reasonably believe your account is being used for unlawful purposes

Effect of termination

• On termination, your access to the Platform ceases immediately
• Your data is available for export for 30 days following termination. After that period, all data is permanently and irreversibly deleted
• We will notify you of impending data deletion and provide an opportunity to export your data before deletion occurs, except where termination is due to breach of these Terms

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of New South Wales.

Before commencing any formal legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation. You may contact us to discuss a dispute at:

If you are a consumer, nothing in these Terms affects your rights under the Australian Consumer Law, including the right to make a complaint to the Australian Competition and Consumer Commission (ACCC) or your state's consumer protection agency.

We may update these Terms from time to time. When we make material changes, we will notify firm owners by email at least 14 days before the changes take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.